It’s beautiful! So glad I placed the order from you. Thank you so much for being patient with me while I decided which font looked best. The ribbons came out great and I loved them!
Return & Refund Policy
Return & Refund Policy
Last Updated: August 2026
At Naam Ki Dor, every ribbon is custom printed specifically for your order. Because each product is personalized, we take great care to ensure it meets the artwork and specifications approved by you before production.
Please read our Return & Refund Policy carefully before placing your order.
Custom Orders
All our ribbons are made-to-order and personalized according to the text, logo, artwork, ribbon colour, font, print colour, and other specifications selected by you.
Due to the personalized nature of our products, customized orders cannot be cancelled, returned, exchanged, or refunded once production has begun.
Returns
We accept returns only in the following situations:
You received the wrong product.
The ribbon colour or print colour is different from what was ordered.
There is a manufacturing defect.
The product was damaged during shipping.
The print is significantly defective or unreadable due to our printing error.
Returns will not be accepted for:
Spelling or content mistakes provided by the customer.
Incorrect artwork or logo uploaded by the customer.
Colour variation caused by screen or monitor settings.
Minor placement variations (up to 2–3 mm), which are normal in customized printing.
Orders where the customer has changed their mind after production.
Slight variations in ribbon shade between production batches.
Reporting an Issue
If you receive a defective or incorrect order, please contact us within 48 hours of delivery.
Please include:
Order Number
Clear photographs of the complete product
Close-up photographs showing the issue
A brief description of the problem
Claims made after 48 hours may not be eligible for replacement or refund.
Replacement Policy
After reviewing your claim, if the issue is found to be due to our error, we will:
Replace the defective product free of charge, or
Reprint the order, or
Issue a full or partial refund, depending on the nature of the issue.
The decision will be based on the extent of the defect.
Refund Policy
Refunds are issued only if:
We are unable to reproduce or replace the order.
The wrong product was delivered and replacement is not possible.
The order is cancelled by us before production.
Approved refunds will be processed to the original payment method within 5–7 business days.
Shipping charges are non-refundable unless the error was on our part.
Order Cancellation
Orders can only be cancelled before production begins.
Once printing has started, cancellation requests cannot be accepted as the product is customized exclusively for you.
Colour Disclaimer
Actual ribbon colours and print colours may vary slightly from what appears on your mobile phone, tablet, or computer screen due to differences in display settings, photography, and lighting.
Such variations do not qualify for return or refund.
Artwork Responsibility
Customers are responsible for verifying:
Spellings
Names
Dates
Logos
Fonts
Artwork
Design approval
Naam Ki Dor will print exactly as submitted or approved by the customer.
Errors in customer-provided content are not eligible for refunds or replacements.
Shipping Damage
If your parcel arrives damaged:
Do not discard the packaging.
Take clear photographs immediately.
Contact us within 48 hours of delivery.
We will investigate the matter and provide an appropriate resolution.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Naam Ki Dor
📧 Email: ayush.mittal@mystikala.com
📱 WhatsApp: 8928666456