Shipping & Returns

Production and Shipping

Every product is customised according to the details submitted with the order.

  • Standard production time is approximately 2–4 business days.
  • Bulk and highly customised orders may require additional time.
  • Shipping time begins after the order has been produced.
  • Delivery timelines may vary depending on the destination and courier service.
  • Shipping charges may apply separately.

Returns and Replacements

Personalised products cannot be returned or exchanged for a change of mind.

A replacement may be considered only when:

  • The product arrives damaged
  • The received item is different from the confirmed order
  • A printing error was made by our team

Please contact us within 48 hours of delivery with clear product photographs and an unboxing video.

Spelling mistakes, incorrect details or low-quality artwork submitted by the customer are not eligible for replacement.